Return & Exchange Policy

Last Updated: January 1, 2026

At tentree, we want you to love your earth-first apparel. We understand that sometimes things don’t fit quite right or aren’t quite what you expected. We are here to make your return or exchange process as smooth and sustainable as possible.

1. Return Window

  • You may return or exchange eligible items within 30 days from the delivery date.
  • Items must be postmarked or dropped off within this 30-day window to qualify for a refund or exchange.

2. Eligibility Requirements

To be eligible for a return, your items must meet the following conditions:

  • Condition: Unworn, unwashed, undamaged, and with all original tags attached.
  • Packaging: Please return items in their original packaging where possible to reduce waste.
  • Final Sale Items: Gift cards, undergarments, face masks, and items marked as “Final Sale” on our website cannot be returned or exchanged.

3. Return Options & Fees

We strive to minimize our environmental footprint, even in our logistics:

  • Refund to Original Payment Method: A standard return shipping and handling fee will be deducted from your refund amount to help offset carbon emissions and transit costs.
  • Store Credit or Exchanges: Choosing store credit or an exchange for a different size/color is usually free of charge (fee waived as a thank you for keeping your value within the tentree family).
  • In-Store Returns: If you purchased items at a pop-up or participating partner store, please check with the specific location for local return options.

4. How to Start a Return or Exchange

Initiating your return takes just a few clicks:

  1. Visit our [Returns Portal URL].
  2. Enter your Order Number and the Shipping Postal/Zip Code.
  3. Select the item(s) you wish to return or exchange and indicate the reason.
  4. Download and print the prepaid shipping label provided.
  5. Pack your items securely, attach the label, and drop it off at the designated carrier location.

5. Refunds & Processing Time

  • Once your return package is received and inspected at our warehouse (usually within 3–5 business days), we will process your refund.
  • Please allow an additional 5–10 business days for the funds to reflect on your original payment method, depending on your bank or credit card provider.
  • Original shipping fees (if any paid at checkout) are non-refundable.

6. Damaged or Defective Items

We take quality seriously. If you received a defective, damaged, or incorrect item, please contact our Customer Success team within 7 days of delivery at support@tentree.com with photos of the issue, and we will make it right immediately.

7. Questions?

If you have any questions or need assistance with your return, our support team is happy to help:

  • Email: support@tentree.com
  • Live Chat: Available on our website Monday through Friday.
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