Privacy Policy

Effective Date: January 1, 2026

Last Updated: January 1, 2026

At tentree International Inc. (“tentree”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.tentree.com] (the “Site”), make a purchase, or interact with our brand.

By using our Site or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

  • Personal Identifiers: Name, billing address, shipping address, email address, phone number, and account login credentials.
  • Payment Information: Credit/debit card details and transaction history (processed securely through third-party payment gateways; we do not store full payment card details).
  • Technical & Device Data: IP address, browser type, operating system, time zone settings, and device information collected via cookies and tracking technologies.
  • Usage Data: Information about how you navigate and interact with our Site, products viewed, and items added to your cart.
  • Preferences & Communications: Your marketing preferences, survey responses, customer support interactions, and tree-planting impact updates linked to your profile.

2. How We Use Your Information

We use the information we collect for various business and commercial purposes, including to:

  • Fulfill Orders: Process transactions, manage shipments, send order confirmations, and handle returns or exchanges.
  • Track Your Impact: Register your planted trees, update your account dashboard, and show your contribution to our global reforestation goals.
  • Improve Our Services: Personalize your shopping experience, analyze website traffic, and optimize our platform layout and security.
  • Marketing & Communications: Send promotional emails, newsletters, and special offers (you can opt-out at any time via the unsubscribe link in our emails).
  • Legal Compliance: Comply with applicable laws, tax regulations, and legal obligations.

3. Sharing and Disclosure of Information

We value your trust and do not sell your personal data. We may share your information only with trusted third parties under strict confidentiality agreements, including:

  • Service Providers: Companies that help us operate our business (e.g., Shopify for e-commerce hosting, shipping carriers, payment processors, and email marketing platforms).
  • Reforestation Partners: When necessary to track or verify environmental impacts related to your purchases (shared in an aggregated or anonymized manner where possible).
  • Legal Authorities: When required by law, subpoena, or to protect the rights, property, and safety of tentree, our customers, or others.

4. Cookies and Tracking Technologies

Our Site uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze site traffic, and serve targeted advertisements. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable cookies, some parts of our Site may not function properly.

5. Data Security

We implement appropriate technical, administrative, and physical security measures designed to protect your personal data against accidental loss, unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure.

6. Your Data Rights

Depending on your place of residence (such as the EEA, UK, or California), you may have specific rights regarding your personal data, including:

  • Access: The right to request copies of your personal data.
  • Correction: The right to request that we correct inaccurate or incomplete data.
  • Deletion: The right to request the erasure of your personal data under certain conditions.
  • Opt-Out: The right to opt-out of marketing communications or targeted advertising.

To exercise these rights, please contact us using the details provided below.

7. Children’s Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If you believe we have inadvertently collected such data, please contact us immediately to have it removed.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised “Last Updated” date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Privacy Officer at:

  • Email: privacy@tentree.com
  • Phone: 1-833-520-1145
  • Address: Privacy Officer at tentree, 230-1275 Venables Street, Vancouver, BC V6A 2E4, Canada
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